If you have ever heard a shout from the kitchen because the chef couldn’t read the waiter’s handwriting, you know exactly what we are talking about. Poor communication between the dining room and the kitchen is one of the biggest bottlenecks in the food industry. This is where the question arises: what is a digital order system and how can it save your operation?
The Problem with Paper Tickets
Traditional paper notepads present three major disadvantages for any food business:
- Wasted Time: The waiter has to walk to the bar or kitchen to deliver the physical ticket.
- Reading Errors: An “E” that looks like a “C” can ruin a dish and generate food waste.
- Billing Chaos: It is easy to forget to charge for an extra item (like an extra side of fries) if the order is modified verbally and not written down.
The Digital Order Revolution
A digital order is the equivalent of giving your front-of-house team a superpower. The waiter takes the order on their mobile phone, mobile POS, or tablet, and with a single tap, the order travels over the Wi-Fi network and prints directly at the corresponding preparation area (kitchen, bar, grill).
Immediate Advantages of Digitizing Your Orders
When implementing this system, the benefits are noticeable on day one:
- Higher Table Turnover: Dishes come out faster because the kitchen starts preparing as soon as the customer finishes speaking.
- Quality Service: Your waiters stop being “messengers” and become true salespeople, suggesting drinks and desserts by having more time in the dining room.
- Accurate Bills: Everything sent to the kitchen is automatically registered at the cash register, eliminating money leaks.
Speed up your service with NubeRest: With the NubeRest digital orders module, you not only improve speed, but you centralize your entire operation. Each order travels instantly to the Kitchen Display System (KDS) and syncs with electronic billing. Make your team work less and sell more.